Assistant Front Office Manager Job at Marriott Bonvoy (London)

Assistant Front Office Manager

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world. We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations. You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.

Job Responsibility:

Support the Front Office Manager in managing daily operations across all front office areas
Ensure an efficient and elegant check-in and check-out process for all guests
Lead and inspire the front office team, fostering a culture of excellence and collaboration
Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
Monitor guest satisfaction and implement strategies for continuous improvement
Assist with staff scheduling, training, and performance management
Uphold compliance with all brand standards, policies, and procedures
Act as the Front Office Manager in their absence, ensuring operational continuity
Communicate effectively with other departments to deliver a flawless guest experience

Requirements:

Previous experience in front office or guest services within a high-end hotel environment
Strong leadership and interpersonal skills, with the ability to motivate and develop a team
A commitment to delivering personalised, anticipatory service
Excellent organisational and problem-solving abilities
Knowledge of front office systems and procedures

What we offer:

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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