Assistant Front Office Manager Job at Marriott Bonvoy (Abu Dhabi)

Assistant Front Office Manager

As an Assistant Front Desk Manager, you will support the Front Office Manager in...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a premium hotel environment
Strong leadership and customer service skills
Excellent communication and organisational abilities

Job Responsibility

Supervise front desk operations and ensure smooth and efficient service across all shifts
Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations
Ensure full compliance with health, safety, data protection, and hotel policies
Monitor room availability, occupancy levels, and support revenue optimisation strategies
Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance
Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge
Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times
Ensure the front desk area is well-presented, organised, and fully prepared for service
Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values
Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures

What we offer

31 days holiday (including Bank Holidays), increasing with length of service
Pension scheme participation
Life Assurance coverage
Annual performance review and salary progression
Complimentary gym access
Free meals while on duty
Dry-cleaning services
Complimentary enrolment in BenefitHub with access to retail discounts and offers
Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
Employee Assistance Programme

Fulltime

Assistant Front Office Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Vietnam , Binh Duong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition
Establishes and maintains open, collaborative relationships with employees
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Functions in place of the Front Office Manager in his/her absence

Fulltime

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts
Collaborates with the Front Office Manager on ways to continually improve departmental service
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program

Fulltime

New

Assistant Front Office Manager

The Autograph Collection is a growing collection of four and five-star independe...

Location

United States , Som

Salary:

30.00 - 33.00 USD / Hour

Marriott Bonvoy

Expiration Date

August 16, 2026

Requirements

2+ years front-desk supervisory or lead experience in Marriott hotels required
Strong Lightspeed knowledge and experience
Strong written and verbal communication skills required
Previous customer service or guest relations experience required
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
The ability to acquire a WA MAST Certification
The ability to solve practical problems when only limited standardization exists
The ability to interpret written and oral instructions

Job Responsibility

Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods
Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests
Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc
Ensuring that all safety and security policies and procedures are followed
Assisting with the training, coaching and development of team members
Assisting with interviewing team members
Maintaining an up to date working knowledge of all property amenities as well as any special events
Preparing daily reports and distributing as directed
Understanding of all front office standards and assisting in solving deficiencies

What we offer

Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)

Fulltime

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Communicates a clear and consistent message regarding the Front Office goals to produce desired results
Participates in the development and implementation of corrective action plans

Fulltime

Assistant Front Office Manager

Entry level management position that is responsible for leading and assisting wi...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Job Responsibility

Supporting Management of Front Desk Team
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Handling of Human Resource Activities
Additional Responsibilities

Fulltime

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