Assistant Front Office Manager Job at Marriott Bonvoy (Ho Chi Minh City)

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Chicago

Salary:

79000.00 - 96000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees

What we offer

Relocation Assistance Available

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Managing all day-to-day operations
Ensures employee recognition is taking place on all shifts
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Ensures employee recognition is taking place on all shifts

Fulltime

Assistant Front Office Manager

We are seeking an exceptional Assistant Front Office Manager to join our opening...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in front office or guest services within a high-end hotel environment
Strong leadership and interpersonal skills, with the ability to motivate and develop a team
A commitment to delivering personalised, anticipatory service
Excellent organisational and problem-solving abilities
Knowledge of front office systems and procedures

Job Responsibility

Support the Front Office Manager in managing daily operations across all front office areas
Ensure an efficient and elegant check-in and check-out process for all guests
Lead and inspire the front office team, fostering a culture of excellence and collaboration
Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
Monitor guest satisfaction and implement strategies for continuous improvement
Assist with staff scheduling, training, and performance management
Uphold compliance with all brand standards, policies, and procedures
Act as the Front Office Manager in their absence, ensuring operational continuity
Communicate effectively with other departments to deliver a flawless guest experience

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department

Fulltime

Assistant Front Office Manager

We are seeking an experienced and service-driven Assistant Front Office Manager ...

Location

United States , Chicago

Salary:

64000.00 - 67000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Two or more years of Front Office, Guest Services, or Rooms Operations leadership experience in a hotel environment
Experience with Lightspeed PMS
Experience working in Marriott or other major branded hotel environments
Knowledge of brand service standards, quality assurance audits, and compliance requirements
Experience promoting Marriott Bonvoy or similar hotel loyalty programs
Experience managing payroll processes, timecard reviews, and punch corrections
Experience creating schedules and managing labor productivity
Experience developing and maintaining Standard Operating Procedures (SOPs)
Experience managing hotel gift shop inventory and retail operations
Demonstrated ability to coach, counsel, and develop associates

Job Responsibility

Lead and support Front Office and Guest Experience associates in delivering exceptional guest service and hospitality
Recruit, interview, onboard, train, coach, and develop team members while supporting performance management initiatives
Oversee daily front desk operations to ensure compliance with company, brand, and departmental standards
Respond to guest requests, concerns, and service recovery situations in a professional and timely manner
Champion Marriott Bonvoy or other brand loyalty programs through guest enrollment initiatives and associate engagement
Utilize Lightspeed PMS to manage reservations, room assignments, guest profiles, billing, and operational workflows
Create and manage associate schedules to ensure appropriate staffing levels and labor efficiency
Review payroll, timecards, and punch corrections for accuracy and compliance
Develop and maintain departmental Standard Operating Procedures (SOPs) and operational best practices
Manage gift shop inventory, ordering, and retail operations as needed

What we offer

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Employee Hotel Discount Program
Complimentary Meals During Scheduled Shifts
Free On-Site Parking
Company-Paid Life Insurance
Flexible Spending Accounts (FSA)
Voluntary Benefits, including Accident, Critical Illness, Hospital Indemnity, and Additional Life Insurance
Paid Time Off and Holiday Pay
Professional Development and Career Growth Opportunities

Fulltime

Assistant Front Office Manager

As an Assistant Front Desk Manager, you will support the Front Office Manager in...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a premium hotel environment
Strong leadership and customer service skills
Excellent communication and organisational abilities

Job Responsibility

Supervise front desk operations and ensure smooth and efficient service across all shifts
Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations
Ensure full compliance with health, safety, data protection, and hotel policies
Monitor room availability, occupancy levels, and support revenue optimisation strategies
Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance
Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge
Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times
Ensure the front desk area is well-presented, organised, and fully prepared for service
Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values
Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures

What we offer

31 days holiday (including Bank Holidays), increasing with length of service
Pension scheme participation
Life Assurance coverage
Annual performance review and salary progression
Complimentary gym access
Free meals while on duty
Dry-cleaning services
Complimentary enrolment in BenefitHub with access to retail discounts and offers
Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
Employee Assistance Programme

Fulltime

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Assistant Front Office Manager

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