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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Office Manager

India, Bangalore · Job Posted June 09, 2026
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Job Responsibility

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Advocates sound financial/business decision making
  • Demonstrates honesty/integrity
  • Leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Supervises and manages employees
  • Managing all day-to-day operations
  • Understanding employee positions well enough to perform duties in employees' absence
  • Ensures employee recognition is taking place on all shifts
  • Establishes and maintains open, collaborative relationships with employees
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Strives to improve service performance
  • Collaborates with the Front Office Manager on ways to continually improve departmental service
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Provides services that are above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Serves as a role model to demonstrate appropriate behaviors
  • Sets a positive example for guest relations
  • Displays outstanding hospitality skills
  • Empowers employees to provide excellent customer service
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
  • Provides feedback to employees based on observation of service behaviors
  • Handles guest problems and complaints effectively
  • Interacts with guests to obtain feedback on product quality and service levels
  • Implements the customer recognition/service program, communicating and ensuring the process
  • Ensures compliance with all Front Office policies, standards and procedures
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
  • Functions in place of the Front Office Manager in his/her absence
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff
  • Participates in department meetings

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
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