Assistant Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Lombok

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
supervises and manages employees
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
handles complaints, settling disputes, and resolving grievances and conflicts
empowers employees to provide excellent customer service
implements the customer recognition/service program
ensures compliance with all Front Office policies, standards and procedures

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Equal opportunity employer
welcoming and inclusive work environment
access to opportunities

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Office Manager