Assistant Front Office Manager

• Maintaining a high level of guest service by providing support to Front Office and Front Service teams
• Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
• Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
• Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
• Assisting in daily room inventory control
• Resolve guest issues and concerns to ensure a positive experience from beginning to end
• Follow up on any previous shift’s outstanding issues to ensure a timely competition
• Supervise the service of Front Desk, Guest Services, Bell and Door teams
• Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
• Manage guest relations and info mailboxes on a daily basis
• Ensure team (front desk and bell/doormen) tasks are completed before end of shift
• Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc.
• Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting
• Training, scheduling and disciplining Front Office employees, with a focus on developing talent
• Ensuring all monthly and annual goals are met
• Updating all FO inventory needs with office supplies, printing and stationery, and operating supplies
• Responsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly
• Communicate any concerns with FDM & DOFO

• MUST have hotel front desk experience
• Open availability, able to work late nights, weekends and holidays
• Excellent guest relation and communication skills
• A positive attitude and team mentality

An understanding of NYC culture and events is a plus

• 401k plans (With matching after 1 year)
• Health insurance (medical, vision, dental)
• Paid time off for full time employees
• Career advancement, in-house training and an orientation program