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Assistant Front Office Manager

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Pyramid Global Hospitality

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Location:
United States , Naples

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Job is responsible for managing front desk operations for a p.m. and/or weekend shift at a large, fairly complex full-service hotel with an extensive range of facilities and services and may include a large number of Priority Club Accounts and VIP and key guests.

Job Responsibility:

  • Manage all aspects of front desk operations for assigned shift
  • Schedule employees to ensure proper coverage
  • Monitor performance and recommend/initiate corrective and/or disciplinary action
  • Ensure all staff is properly trained and have the tools and equipment needed
  • Ensure guests receive prompt, professional attention and are greeted upon arrival
  • Respond appropriately to guest complaints
  • Implement appropriate service recovery gestures
  • Communicate to staff any VIP, Priority Club, or special needs or requests
  • Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals
  • Manager labor costs and expenses within budget
  • Assist in managing hotel revenue generation & maximization
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
  • Conduct routine inspections of the front office and public areas
  • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Will serve as manager on duty as required

Requirements:

  • Manage all aspects of front desk operations for assigned shift
  • Schedule employees to ensure proper coverage
  • Monitor performance and recommend/initiate corrective and/or disciplinary action
  • Ensure all staff is properly trained and have the tools and equipment needed
  • Ensure guests receive prompt, professional attention and are greeted upon arrival
  • Respond appropriately to guest complaints
  • Implement appropriate service recovery gestures
  • Communicate to staff any VIP, Priority Club, or special needs or requests
  • Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals
  • Manager labor costs and expenses within budget
  • Assist in managing hotel revenue generation & maximization
  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
  • Conduct routine inspections of the front office and public areas
  • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Will serve as manager on duty as required
  • Typically supervises a shift of front office employees
What we offer:
  • comprehensive health insurance
  • retirement plans
  • paid time off
  • on-site wellness programs
  • local discounts
  • employee rates on hotel stays
  • ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Pyramid Global Hospitality - All Job Offers
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