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Assistant Front Office Manager

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Four Seasons

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Location:
United States of America , East Palo Alto

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

80000.00 - 85000.00 USD / Year
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Job Description:

Four Seasons Hotel Silicon Valley is currently looking for an Assistant Front Office Manager.

Job Responsibility:

  • Always offer professional and engaging service
  • Assist in overseeing the at the Front Office and Guest Services - conduct interviews, departmental trainings, and provide hands on support
  • Ensure communication between pertinent departments is seamless regarding any special needs with guests
  • Assist in conducting performance evaluations and disciplines staff when needed
  • Coordinate arrivals, departures for guests
  • Work with internal departments regarding billing
  • Block rooms for arrivals to ensure proper handling of special attention guest, return guest and groups
  • Assure that all financial and credit procedures are followed. Follow up on credit problems with Financial Manager
  • Follow-up with guest requests
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism

Requirements:

  • 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
  • Must be flexible with schedule – Able to work weekdays, weekends, holidays, evenings and some overnights
  • Requires reading, writing and oral proficiency in the English language
  • Must provide work authorization document - proof of eligibility to work in the United States of America
What we offer:
  • Fully paid for medical, dental, and vision insurance for employee and plus one
  • Holiday, vacation, and sick pay
  • 401k participation with a company matching program
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Free employee meals prepared by the culinary team
  • Complimentary dry cleaning of employee uniforms
  • Free employee parking

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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