Assistant Front Office Manager

• Lead & Inspire: Coach, mentor, and motivate our Front Office team daily
• Operational Excellence: Oversee day-to-day Front Office operations, ensuring smooth check-ins, check-outs, and all guest interactions meet our high standards
• Guest Experience Champion: Be a role model for outstanding hospitality, actively engage with guests, gather feedback, and continuously seek ways to enhance their stay
• Problem Solver: Expertly handle guest complaints and disputes
• Strategic Support: Collaborate closely with the Front Office Manager to implement service improvement plans, monitor department goals, and ensure compliance with Marriott's policies and procedures
• Team Development: Help facilitate employee recognition and ensure open communication channels

At least 2 years prior experience in a similar role/hotel

• Competitive rate of pay of up to 34,000.00
• Discretionary annual bonus plan
• Upsells and guest referral incentives uncapped
• Complimentary car park - worth up to 1,300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
• Dental and Eye care benefits worth up to 1,000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)