Assistant Front Office Manager Job at Marriott Bonvoy (Hamamatsu)

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Functions in place of the Front Office Manager in his/her absence

Fulltime

New

Assistant Front Office Manager

Entry level management position that is responsible for leading and assisting wi...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Job Responsibility

Supporting Management of Front Desk Team
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Handling of Human Resource Activities
Additional Responsibilities

Fulltime

New

Assistant Front Office Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Vietnam , Binh Duong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition
Establishes and maintains open, collaborative relationships with employees
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

New

Assistant Front Office Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Vietnam , Binh Duong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

New

Assistant Front Office Manager

As an Assistant Front Desk Manager, you will support the Front Office Manager in...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a premium hotel environment
Strong leadership and customer service skills
Excellent communication and organisational abilities

Job Responsibility

Supervise front desk operations and ensure smooth and efficient service across all shifts
Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations
Ensure full compliance with health, safety, data protection, and hotel policies
Monitor room availability, occupancy levels, and support revenue optimisation strategies
Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance
Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge
Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times
Ensure the front desk area is well-presented, organised, and fully prepared for service
Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values
Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures

What we offer

31 days holiday (including Bank Holidays), increasing with length of service
Pension scheme participation
Life Assurance coverage
Annual performance review and salary progression
Complimentary gym access
Free meals while on duty
Dry-cleaning services
Complimentary enrolment in BenefitHub with access to retail discounts and offers
Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
Employee Assistance Programme

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Vietnam , Hoi An

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department

Fulltime

Assistant Front Office Manager

In conjunction with the Front Office Manager, you will be responsible for ensuri...

Location

United Kingdom , Dunblane

Salary:

Not provided

Apex Hotels Ltd

Expiration Date

August 02, 2026

Requirements

Excellent standards
Self-aware and able to evaluate their own work
Can lead a Team
Previous experience with a Hotel Reception at Supervisor/Duty Manager level

Job Responsibility

Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
Developing and implementing departmental strategies that will grow customer performance and excellence delivery
High visibility during key guest demand periods delivering a total lobby experience
Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
Taking responsibility for dealing with any issues
Coaching team members to improve and develop
Managing the department in the absence of the Manager
Ensuring communication is maintained between key departments
Generating ideas to drive the business forward

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform 'Treat Yourself Here'

Fulltime

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