Assistant Front Office Manager Job at Marriott Bonvoy (London)

Hotel Front Office Manager

The Hotel Front Office Manager will oversee the daily operations of the front of...

Location

United States , Vail

Salary:

75000.00 - 85000.00 USD / Year

The Sebastian - Vail - A Timbers Resort

Expiration Date

Until further notice

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
Strong leadership and team management skills with the ability to motivate and develop staff
Excellent interpersonal and communication skills, with a customer-focused attitude
Proven problem-solving and conflict-resolution abilities
Proficient in hotel management software (PMS) and Microsoft Office Suite
Knowledge of budgeting and financial management principles
Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Job Responsibility

Supervise and manage the front office staff, including receptionists, concierges, and bellhops
Ensure all guests receive a warm welcome and exceptional service throughout their stay
Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
Monitor front desk operations, including cash handling, reservation management, and room availability
Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement

What we offer

Housing available
Bonus potential
Free onsite shift parking
Discounted bus pass for Eagle County & Lake County routes
Discounted F&B, Spa Treatments & Retail up to 40% off
401K with Match
PTO up to 4 weeks a year
Wellness Bonus
Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
Merchant Ski Pass Program

Fulltime

Assistant Front Office Manager

The Soho Grand is looking for a motivated, charismatic and reliable Assistant Fr...

Location

United States , New York

Salary:

65000.00 - 70000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

MUST have hotel front desk experience
Open availability, able to work late nights, weekends and holidays
Excellent guest relation and communication skills
A positive attitude and team mentality

Job Responsibility

Maintaining a high level of guest service by providing support to Front Office and Front Service teams
Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
Assisting in daily room inventory control
Resolve guest issues and concerns to ensure a positive experience from beginning to end
Follow up on any previous shift’s outstanding issues to ensure a timely competition
Supervise the service of Front Desk, Guest Services, Bell and Door teams
Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
Manage guest relations and info mailboxes on a daily basis

What we offer

401k plans (With matching after 1 year)
Health insurance (medical, vision, dental)
Paid time off for full time employees
Career advancement, in-house training and an orientation program

Fulltime

Assistant Front Office Manager

Assistant Front Office Manager position at La Ville Hotel & Suites CITY WALK Dub...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Boston

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and disputes
improves service performance
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , New York

Salary:

84000.00 - 106000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assist Front Office Manager in administering front office functions
Supervise staff
Ensure guest and employee satisfaction
Maximize financial performance of the department
Manage day-to-day operations
Handle complaints and resolve conflicts
Improve service performance
Collaborate on departmental service improvements
Provide exceptional customer service
Implement customer recognition programs

What we offer

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave

Fulltime

Front of House Office Assistant

Temporary Front of House Office Assistant role in London Bridge, Monday to Frida...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

January 31, 2026

Requirements

Excellent communication and interpersonal skills
Strong organisational abilities and attention to detail
Confident using Microsoft Office and other office systems
Previous experience in a front of house or administrative role is desirable

Job Responsibility

Greet visitors and clients with warmth and professionalism
Ensure refreshments and break out areas are stocked
Manage incoming calls and direct enquiries appropriately
Maintain a tidy and welcoming reception area
Coordinate meeting room bookings and prepare rooms as needed
Handle incoming and outgoing mail and deliveries
Support general office administration tasks
Assist with onboarding new starters and visitor access

Fulltime

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

United States , Washington D.C.

Salary:

67000.00 - 84000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions
supervises staff on a daily basis
ensures guest and employee satisfaction
maximizes financial performance of the department
manages day-to-day operations
handles complaints and resolves conflicts
collaborates on improving departmental service
ensures compliance with policies and procedures

What we offer

Bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Front Office Guest Service Assistant

Our Front Office Guest Service Assistants are responsible for providing the high...

Location

United Kingdom , Stockton-on-Tees

Salary:

12.71 GBP / Hour

Aimbridge Hospitality EMEA

Expiration Date

January 14, 2026

Requirements

Communication skills: Excellent communication skills, both verbal and written
Organisational skills: Good organizational skills to manage workload efficiently
Attention to detail: Detail-oriented to ensure all guest information is accurate and bookings are processed efficiently
Technical skills: Basic computer skills, including proficiency in Microsoft Office, email, and internet use
Experience with hotel management software systems such as Opera or Fidelio will be an added advantage
Passionate about providing an exceptional guest experience and living through brand standards

Job Responsibility

Greeting guests
Assisting with check-in and check-out
Handling inquiries and complaints
Booking reservations
Providing information about local attractions
Maintaining a clean and organised workspace
Remaining calm and professional in high-pressure situations
Offering support to colleagues across all areas of the business to ensure a first-class guest experience

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Free staff parking

Parttime

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Assistant Front Office Manager

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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