Assistant Front Office Manager Job at Marriott Bonvoy (Santa Barbara)

Assistant Front Office Manager

Marriott Bonvoy

Location:
United States , Santa Barbara

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

36.06 - 47.60 USD / Hour

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Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Communicates a clear and consistent message regarding the Front Office goals
Participates in the development and implementation of corrective action plans
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Serves as a role model to demonstrate appropriate behaviors
Empowers employees to provide excellent customer service
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
Handles guest problems and complaints effectively
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Monitors adherence to all credit policies and procedures
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information
Functions in place of the Front Office Manager in his/her absence
Communicates critical information from pre- and post-convention meetings to the Front Office staff
Participates in department meetings

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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