Assistant Front Office Manager

• Als Assistant Front Office Manager (m/w/d) Sheraton Frankfurt Airport Hotel bist du Teil des Front Office Management Teams
• Together with the Front Office Manager, you will be responsible for employee management within your department and will be responsible for employee appraisals and the implementation of subject-related training courses
• You will be the contact person for your team and take care of the creation of duty rosters and vacation planning
• As an expert in your field, you know what our guests need and do everything you can to make their stay as memorable as possible
• You know how to deal with guest complaints due to your expertise and always find a solution - you know that even negative impressions can be turned into positive memories with the right attitude

• Completed training in the hotel industry
• Several years of professional experience in a leading position in the front office
• Proven experience in team leadership
• Fluent in German and English
• You keep a cool head even in complicated situations
• A keen sense for the different needs of our complex and demanding guests
• Very good knowledge of MS Office
• Knowledge of Opera is an advantage
• A competent and authoritative appearance

Knowledge of Opera is an advantage

• Personalised onboarding program
• Staff accommodation subject to availability
• A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Numerous employee events and team-building activities
• Holiday and Christmas bonuses
• Discounted parking
• Travel cost subsidies
• Appreciation rewards
• Employee referral program
• Discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Various wellbeing and (mental) health offerings
• Serve360 initiatives
• Healthy meals in our staff restaurant
• Many opportunities for social engagement