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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Office Manager

United Arab Emirates, Abu Dhabi · Job Posted May 27, 2026
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Job Description

Assists the Director of Guest Services/Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, AYS and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility

  • Assists the Director of Guest Services/Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Strives to improve service performance
  • Collaborates with the Front Office Manager on ways to continually improve departmental service
  • Provides services that are above and beyond for customer satisfaction and retention
  • Implements the customer recognition/service program, communicating and ensuring the process
  • Ensures compliance with all Front Office policies, standards and procedures
  • Functions in place of the Front Office Manager in his/her absence.

Requirements

  • Minimum of 4–5 years of front office experience, with at least 2 years in a supervisory or assistant managerial role
  • Prior experience in a 4 or 5-star hotel environment required.
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