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Assists the Front Office Manager in administering front office functions and supervising associates on a daily basis. Front office areas include Bell/Door Staff, Service Express, Westin Club, and Guest Services/Front Desk. The Assistant Front Office Manager directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process. Ensuring guest and associate satisfaction and maximizes the financial performance of the department and hotel.
Job Responsibility:
Assists the Front Office Manager in administering front office functions and supervising associates on a daily basis
Directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process
Ensures guest and associate satisfaction and maximizes the financial performance of the department and hotel
Supporting Management of Front Desk Team
Monitoring and Supporting Progress Towards Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Act as a First Responder in Emergencies
Participate in Fire Evacuation Exercises
Analyzes reports and information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Functions in place of the Front Office Manager in his/her absence
Communicates critical information from pre- and post-convention meetings to the Front Office staff
Participates in department meetings
Requirements:
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major