Assistant Front Office Manager Job at Marriott Bonvoy

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Assistant Front Office Manager

As an Assistant Front Desk Manager, you will support the Front Office Manager in...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a premium hotel environment
Strong leadership and customer service skills
Excellent communication and organisational abilities

Job Responsibility

Supervise front desk operations and ensure smooth and efficient service across all shifts
Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations
Ensure full compliance with health, safety, data protection, and hotel policies
Monitor room availability, occupancy levels, and support revenue optimisation strategies
Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance
Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge
Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times
Ensure the front desk area is well-presented, organised, and fully prepared for service
Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values
Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures

What we offer

31 days holiday (including Bank Holidays), increasing with length of service
Pension scheme participation
Life Assurance coverage
Annual performance review and salary progression
Complimentary gym access
Free meals while on duty
Dry-cleaning services
Complimentary enrolment in BenefitHub with access to retail discounts and offers
Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
Employee Assistance Programme

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Vietnam , Hoi An

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department

Fulltime

Assistant Front Office Manager

In conjunction with the Front Office Manager, you will be responsible for ensuri...

Location

United Kingdom , Dunblane

Salary:

Not provided

Apex Hotels Ltd

Expiration Date

August 02, 2026

Requirements

Excellent standards
Self-aware and able to evaluate their own work
Can lead a Team
Previous experience with a Hotel Reception at Supervisor/Duty Manager level

Job Responsibility

Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
Developing and implementing departmental strategies that will grow customer performance and excellence delivery
High visibility during key guest demand periods delivering a total lobby experience
Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
Taking responsibility for dealing with any issues
Coaching team members to improve and develop
Managing the department in the absence of the Manager
Ensuring communication is maintained between key departments
Generating ideas to drive the business forward

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform 'Treat Yourself Here'

Fulltime

Assistant Front Office Manager

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Provides services that are above and beyond for customer satisfaction and retention

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager plays a pivotal role in supporting the Front ...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment
Strong leadership and people skills with the ability to motivate a team
Excellent communication, problem-solving, and organisational skills
Proficiency in PMS systems (Opera or similar)
High attention to detail and ability to multitask under pressure
A passion for hospitality and creating memorable guest experiences
Fluency in English and any additional languages is an advantage

Job Responsibility

Support the Front Office Manager in managing and supervising daily front office operations
Ensure all team members deliver personalised guest experiences in line with Montcalm standards
Handle guest concerns with professionalism, ensuring a positive resolution
Deal with any potential book-out and to our property
Lead the front office team in the FOM’s absence
Oversee all front office operations to ensure exceptional guest experiences, from check in to check out
Assist in staff scheduling to always ensure adequate coverage
Conduct property walks and be a visible presence in the lobby in the peak times to interact with guests and ensure smooth operations
Monitor and manage room inventory, ensuring optimal room allocations and guest satisfaction
Maintain accuracy in guest billing and payment process

Fulltime

Assistant Front Office Manager

We are seeking an experienced and service-driven Assistant Front Office Manager ...

Location

United States , Chicago

Salary:

64000.00 - 67000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Two or more years of Front Office, Guest Services, or Rooms Operations leadership experience in a hotel environment
Experience with Lightspeed PMS
Experience working in Marriott or other major branded hotel environments
Knowledge of brand service standards, quality assurance audits, and compliance requirements
Experience promoting Marriott Bonvoy or similar hotel loyalty programs
Experience managing payroll processes, timecard reviews, and punch corrections
Experience creating schedules and managing labor productivity
Experience developing and maintaining Standard Operating Procedures (SOPs)
Experience managing hotel gift shop inventory and retail operations
Demonstrated ability to coach, counsel, and develop associates

Job Responsibility

Lead and support Front Office and Guest Experience associates in delivering exceptional guest service and hospitality
Recruit, interview, onboard, train, coach, and develop team members while supporting performance management initiatives
Oversee daily front desk operations to ensure compliance with company, brand, and departmental standards
Respond to guest requests, concerns, and service recovery situations in a professional and timely manner
Champion Marriott Bonvoy or other brand loyalty programs through guest enrollment initiatives and associate engagement
Utilize Lightspeed PMS to manage reservations, room assignments, guest profiles, billing, and operational workflows
Create and manage associate schedules to ensure appropriate staffing levels and labor efficiency
Review payroll, timecards, and punch corrections for accuracy and compliance
Develop and maintain departmental Standard Operating Procedures (SOPs) and operational best practices
Manage gift shop inventory, ordering, and retail operations as needed

What we offer

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Employee Hotel Discount Program
Complimentary Meals During Scheduled Shifts
Free On-Site Parking
Company-Paid Life Insurance
Flexible Spending Accounts (FSA)
Voluntary Benefits, including Accident, Critical Illness, Hospital Indemnity, and Additional Life Insurance
Paid Time Off and Holiday Pay
Professional Development and Career Growth Opportunities

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures

Fulltime

Assistant Front Office Manager

This hotel is owned and operated by an independent franchisee, Avion Hospitality...

Location

United States , Kansas City

Salary:

50000.00 - 60000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 28, 2026

Requirements

At least 4 years of progressive experience in a hotel or a related field
or a 2-year college degree and 2 or more years of related experience
or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
Must be proficient in Windows operating systems
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Job Responsibility

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards
Maintain high standards of personal appearance and grooming
Comply at all times with Avion Hospitality standards and regulations
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
Maintain a warm and friendly demeanor at all times
Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations
Assist to Motivate, coach, counsel and discipline all Front Desk personnel
Ensure compliance to brand and company training

What we offer

Insurance Benefits
Retirement Benefits
PTO Benefits
Travel Discounts

Fulltime

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Assistant Front Office Manager

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