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Assistant Front Office Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
South Africa , Cape Town

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Supporting Management of Front Desk Team
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Managing Projects and Policies
  • Provides information to supervisors and co-workers
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information
  • Functions in place of the Front Office Manager in his/her absence
  • Communicates critical information from pre- and post-convention meetings
  • Participates in department meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
  • Interpersonal and communication skills
  • Leadership skills
  • Problem solving and decision making
  • Professional demeanor
  • Computer skills
  • Mathematical reasoning
  • Oral comprehension
  • Reading comprehension
  • Writing

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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