Assistant Front Office Manager Job at Marriott Bonvoy

Assistant Front Office Manager

Marriott Bonvoy

Location:
United Kingdom

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience "Wonderful Hospitality, Always." Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning. We are now recruiting for a dynamic and passionate Assistant Front Office Manager to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic Front Office team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Thrive25 strategy.

Job Responsibility:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process
Ensures guest and associate satisfaction and maximises the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Communicates a clear and consistent message regarding the Front Office goals to produce desired results
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Empowers employees to provide excellent customer service
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Provides feedback to employees based on observation of service behaviors
Implements the customer recognition/service program, communicating and ensuring the process
Ensures compliance with all Front Office policies, standards and procedures
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required
Must be eligible to work in the UK

Nice to have:

Passionate
enthusiastic
progressive
hands-on leader
dynamic

What we offer:

Competitive Salary
28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
Complimentary private healthcare via AXA
Fantastic management Bonus Scheme
Length of service rewards
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning
Complimentary use of Gym
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Enhanced Pension scheme
Cycle to work scheme
Access to major high street discounts

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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