Assistant Front Office Manager

• Support the Front Office Manager in supervising daily operations and leading the team
• Oversee Front Office procedures, guest correspondence, and daily checklists
• Prepare and manage room allocation according to bookings, preferences, and availability
• Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards
• Coach, guide, and provide constructive feedback to team members, fostering collaboration and continuous development
• Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction
• Act on behalf of the Front Office Manager during their absence, ensuring seamless operations and service consistency
• Share key information and insights from pre- and post-convention or event meetings with the Front Office team
• Actively participate in departmental meetings to promote coordination, communication, and continuous improvement
• Communicate relevant information effectively to supervisors, colleagues, and team members
• Comply with all H&S rules, hotel policies, SOPs, and Brand Standards

• Degree in Hospitality, Tourism, or a related field
• Minimum of two years’ experience in a guest-facing supervisory or senior Front Office role within a 4-or 5-star hotel
• Experience with Marriott or other international luxury brands is an advantage
• Strong knowledge of PMS systems (preferably Opera) and Microsoft Office
• Excellent command of English
• knowledge of additional languages is highly desirable
• Proven experience in handling guest complaints and service recovery effectively
• Strong leadership and team-coordination skills
• Excellent communication, interpersonal, and problem-solving abilities
• Flexibility to work shifts, including weekends and public holidays
• Ensure adherence to company brand standards, policies, and Standard Operating Procedures (SOPs)
• High attention to detail and commitment to delivering outstanding guest experiences
• Applicants must have the legal right to work in the European Union at the time of application

accommodation and meals provided