Assistant Front Office Manager Job at Marriott Bonvoy (Som)

Job Description

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Responsibility

Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods
Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests
Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc
Ensuring that all safety and security policies and procedures are followed
Assisting with the training, coaching and development of team members
Assisting with interviewing team members
Maintaining an up to date working knowledge of all property amenities as well as any special events
Preparing daily reports and distributing as directed
Understanding of all front office standards and assisting in solving deficiencies
Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Completing designated cashier and closing reports in the computer system
Following all company policies and procedures
reporting accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
Maintaining confidentiality of proprietary information
protecting company assets
Welcoming and acknowledging all guests according to company standards
Developing and maintaining positive working relationships with others
support team to reach common goals
Performing other reasonable job duties as requested by Supervisors

Requirements

2+ years front-desk supervisory or lead experience in Marriott hotels required
Strong Lightspeed knowledge and experience
Strong written and verbal communication skills required
Previous customer service or guest relations experience required
The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public
The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
The ability to acquire a WA MAST Certification
The ability to solve practical problems when only limited standardization exists
The ability to interpret written and oral instructions
Must possess basic negotiation skills and strong customer relations skills
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

What we offer

Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Benefits - Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

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Assistant Front Office Manager

Job Description

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