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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Office Manager

Germany, Munich · Job Posted May 19, 2026
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Job Description

You're a passionate host who keeps a cool head even in the hustle and bustle of a busy hotel day. You understand exactly how our guests think, what they want, and how to win them over. You structure your shift, know your way around the systems, and always have your colleagues' backs when challenges arise. You take ownership of projects, support the Front Office Manager in their responsibilities, and step in for them in their absence.

Job Responsibility

  • You share responsibility for the complete Guest Journey — from booking confirmation, preparation, and arrival, through the stay, all the way to departure and invoicing
  • You lead the operations and ensure the smooth running of shifts at the front desk
  • You're well-versed in digital hotel systems, stay current with digital developments, and pass that knowledge on to the team
  • You monitor compliance with processes, support the team, and continuously optimize workflows
  • You find new ways to make the Guest Journey more personal and more efficient at the same time
  • You ensure clear and professional communication with other departments such as Housekeeping, Accounting, etc.
  • You are present with guests, take a genuine interest in their experiences, and are a pro when it comes to complaint management
  • You are responsible for the operational leadership of the Front Office team
  • You share responsibility for developing your team and trainees, and genuinely enjoy passing on your extensive knowledge
  • You support the recruiting of new team members
  • You provide new team members with a professional onboarding experience and a motivating work atmosphere
  • You are a true team player across all hotel departments and with the leadership team

Requirements

  • At least 2 years of relevant front office experience in the hotel industry, plus initial leadership experience
  • A fantastic presence — charming and convincing through your professionalism
  • A natural communicator with very good German and English skills
  • Your winning personality, can-do attitude, and hands-on mentality are a natural part of who you are
  • Your drive and commitment inspire your team to perform at their best, and as a true team player you support the leadership team with expert advice and practical know-how
  • Your enthusiasm for sharing your knowledge with your team and trainees is contagious!

What we offer

  • Travel worldwide to our 8500+ hotels at great employee conditions ("Explore Rate")
  • Enjoy the culinary F&B offer in our 8500+ hotels with 20% discount
  • Extensive corporate benefits with lots of discounts for leisure activities and travel
  • 20% extra pay for your work on public holidays
  • Allowance for the job ticket/Germany ticket
  • Extra day off for your birthday
  • Christmas and vacation pay according to the collective agreement
  • 20% employer's contribution on top of the regular Hogarente for retirement provision
  • Innovative training concepts
  • Career opportunities and prospects in an international company
  • Free culinary delights in our staff restaurant
  • Team outings, employee celebrations, employee week, anniversaries
  • Comprehensive company medical care
  • Elective benefits catalog including membership subsidy for sports & fitness provider, shopping card, childcare subsidy, extra allowance for retirement insurance
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