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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Office Manager

United States, San Antonio Employment contract · Job Posted May 27, 2026
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Job Description

In the absence of the Front Desk Manager take charge of the operations of Front Office Department. Primarily reports to Front Desk Manager and assisting with short- and long-term operational planning. Ensures guests have the highest quality experience. Serves as manager on duty for entire property in the absence of senior management.

Job Responsibility

  • Ensures the highest front office financial performance (upselling, room revenue, operation auditing, enrollments)
  • Demonstrates initiative regarding problem solving, staff training, team leading
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers
  • Welcomes guests and fosters customer loyalty through friendly manner
  • Develops high quality relationships with guests throughout their stay
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution
  • Oversees and supervises guest arrivals and departures with the front office executive and duty managers
  • Provides high level of customer service and maintain a high profile in the day to day front office operations
  • Ensures that personalized service is offered to each and every guest
  • Supervises the management of debtors, group and individual guest invoicing and cash operations
  • Deliver maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Is involved in recruitment of new team members for front office
  • Integrates and trains Associates, providing support for skills development
  • Ensures that all front desk Associates are well presented (uniforms, personal hygiene etc.), and also punctual
  • Ensures that all staff members are keeping workplace clean and tidy
  • Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Have a good knowledge of all systems and standard operating procedures of front office
  • Ensures that hotel and guest documentation and information is available and up-to-date
  • Direct supervisory responsibilities for Front Desk Supervisor, Guest Service Agent, AYS Operator, Night Audit and Driver/Bellperson

Requirements

  • Requires advanced knowledge of the principles and practices within the hospitality industry. This includes experiential knowledge required for management of people and complex problems
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
  • Ability to make decisions with only general policies and procedures available for guidance
  • Supervisory/management skills
  • Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests
  • Two-year college degree or equivalent education/experience
  • From two to three full years of full-time employment in a supervisory position with this hotel or other hotel companies
  • Excellent speech communication skills are required to communicate both in person and via telephone with guests, Associates and corporate contacts
  • Excellent literacy is required
  • Must be able to both assimilate and generate explicit and concise documents for publication within the hotel and management company environment
  • Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
  • Must be able to use appropriate judgments as it pertains to supervisory duties

What we offer

  • Medical
  • Dental
  • Vision
  • paid Holiday and Vacation
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