Assistant Front Office Manager Job at Marriott Bonvoy (Koh Samui)

New

Assistant Front Office Manager

This hotel is owned and operated by an independent franchisee, Avion Hospitality...

Location

United States , Kansas City

Salary:

50000.00 - 60000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 28, 2026

Requirements

At least 4 years of progressive experience in a hotel or a related field
or a 2-year college degree and 2 or more years of related experience
or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
Must be proficient in Windows operating systems
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Job Responsibility

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards
Maintain high standards of personal appearance and grooming
Comply at all times with Avion Hospitality standards and regulations
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
Maintain a warm and friendly demeanor at all times
Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk
Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations
Assist to Motivate, coach, counsel and discipline all Front Desk personnel
Ensure compliance to brand and company training

What we offer

Insurance Benefits
Retirement Benefits
PTO Benefits
Travel Discounts

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Fulltime

New

Assistant Front Office Manager

Manage all aspects of the front office department, tending to the guests and exc...

Location

Australia , Brisbane

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage all aspects of the front office department, tending to the guests and exceeding their expectations
Develop specific goals and plans to prioritise, organise and complete your work
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Plan and execute team building activities so associates feel valued for their contributions
Be a dynamic and thoughtful leader by empowering and supporting your team
Supervise staffing levels to ensure that guest services, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Fulltime

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers

Fulltime

New

Assistant Front Office Manager

Responsible for the supervision and management of Front Services to promote qual...

Location

Malaysia , Kota Kinabalu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related area.
Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area. 1 year supervisory experience in related area.

Job Responsibility

Responsible for the supervision and management of Front Services to promote quality performance and guest satisfaction
Coordinates and executes luggage handling and delivery processes to meet the needs and requirements of group, meeting and transient guests
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Supervises and manages employees and day-to-day operations of the Front Services
Understands employee positions well enough to perform duties in employees' absence
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Establishes and maintains open, collaborative relationships with employees
Maintains complete knowledge of property features and services
Verifies staff is knowledgeable about rates, packages and promotions available

Fulltime

New

Assistant Front Office Manager

Location

India , Bangalore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages all day-to-day operations

Fulltime

Assistant Front Office Manager

The Resort Assistant Manager (RAM) is an essential member of the Front Office Te...

Location

United States of America , Calistoga

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
Valid Responsible Beverage Service (RBS) certification

Job Responsibility

Manages the Front Desk, Guest Relations, and Guest Service Agents
Interviews, trains and provides real time feedback
Conducts Performance evaluations and disciplines staff when needed
Create and monitor schedules of staff and assist in processing payroll
Assist in inventory and ordering of all Front Office Supplies
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures and discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
Welcome and escort VIP guests

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

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