Assistant Front Office Manager Job at Four Seasons (Calistoga)

Assistant Front Office Manager

Four Seasons

Location:
United States of America , Calistoga

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Resort Assistant Manager (RAM) is an essential member of the Front Office Team and the entire Resort. You must love leading a team and creating unique experiences and memories for our guests. As the RAM, you will oversee the Front Office operations and supervise the entire staff when the senior managers are unavailable. You will work under the direction of the Front Office Manager. You will work closely with the staff from all departments to assure that standards are being met. In addition, you will direct staff at the Front Desk and Front Drive/Guest Services and perform their duties on own. You will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Job Responsibility:

Manages the Front Desk, Guest Relations, and Guest Service Agents
Interviews, trains and provides real time feedback
Conducts Performance evaluations and disciplines staff when needed
Create and monitor schedules of staff and assist in processing payroll
Assist in inventory and ordering of all Front Office Supplies
Assist Residence Manager with Residential requests to ensure satisfaction
Coordinates arrivals, departures and billing requirements with Sales and Catering Department
Blocks rooms for arrivals and ensures and discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups
Welcome and escort VIP guests
Assures that all financial and credit procedures are followed
Follows up on credit problems with Front Office Manager and/or Finance Manager
Reviews all paid-outs, rebates, petty cash disbursements and direct billings
Checks cashier’s work at the end of the shift to ensure all transactions are reconcile with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
Responds swiftly and effectively in any hotel emergency or safety situation
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connect with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Interactions with guest will be in person, on the phone, via email and Chat Messenger
Checks guests in and out in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guest in and out, run daily reports and select and block rooms for arriving guests
Works harmoniously and professionally with employees, co-workers and upper management
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
Can answer guest and internal calls in the absence of a Communications Operator
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements:

2+ years of previous Rooms Division supervisory or management experience required
Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Strong communication and interpersonal skills
Creates motivating work environment
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Valid Driver’s License required and clean driving record
Valid Responsible Beverage Service (RBS) certification
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

Nice to have:

Experience in a luxury resort highly preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required

What we offer:

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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