Assistant Front Office Manager Job at Fairmont Le Manoir Richelieu (Rome)

Assistant Front Office Manager

Fairmont Le Manoir Richelieu

Location:
Italy , Rome

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Assistant Front Office Manager supports the Front Office & Butlers Manager in overseeing and coordinating all Front Office, Butlers & Guest Centricity operations, ensuring exceptional guest service, operational excellence, and financial performance in line with 5-star luxury hotel standards. This role plays a key part in day-to-day leadership of the Front Office, Butlers & Guest Centricity team and acts as the Front Office & Butlers Manager in their absence.

Job Responsibility:

Assisting in the management of all Front Office, Butlers & Guest Centricity operations, including guest reception and registration (arrivals, departures), room inventory and availability, guest service standards, product quality, cost controls, and departmental profitability
Supporting the implementation and enforcement of Front Office, Butlers & Guest Centricity policies, procedures, brand standards, and service initiatives to ensure consistent luxury service delivery
Supervising daily Front Office, Butlers & Guest Centricity activities and shifts, ensuring smooth operations across all touchpoints, including night operations when required
Acting as Front Office & Butlers Manager in their absence, assuming full responsibility for departmental operations and decision-making
Training, coaching, monitoring, and developing team members
conducting performance evaluations, providing continuous feedback, and supporting recognition and engagement initiatives
Monitoring guest satisfaction scores and service trends, proactively addressing service gaps and implementing improvements
Ensuring full compliance with company standards, operational procedures, and legal requirements by all Front Office, Butlers & Guest Centricity teams members
Welcoming VIPs and repeat guests, anticipating needs, handling special requests, and ensuring personalized service experiences
Handling guest complaints and escalated issues promptly, professionally, and with a solutions-focused approach
Ensuring guests’ needs are met efficiently and effectively throughout their stay to maximize satisfaction and loyalty
Supporting and implementing up-selling and cross-selling strategies to promote hotel services, facilities, and experiences, maximizing revenue opportunities
Ensuring Front Office, Butlers & Guest Centricity team members maintain up-to-date knowledge of hotel products, services, facilities, promotions, pricing, policies, and local attractions
Assisting with audit procedures, reporting, and operational controls as required
Supporting recruitment, onboarding, and training of Front Office, Butlers & Guest Centricity team members in collaboration with the People & Culture team
Assisting in the implementation and enforcement of safety and security procedures to protect guests, employees, and hotel assets
Responding effectively to emergencies, including medical incidents, fire alarms, and guest disturbances, and liaising with security, management, and emergency services as necessary

Requirements:

Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury or 5-star hospitality environment
Bachelor’s degree in hospitality management, Business Administration, or a related field is highly preferred
Strong knowledge of luxury hospitality standards and Front Office operations
High proficiency in hotel property management systems and standard office software
Demonstrated leadership and team-management skills with the ability to motivate and support a diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management
Strong problem-solving, judgment, and decision-making abilities, particularly in high-pressure situations
Eligibility to work in Italy

What we offer:

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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