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Assistant Front Office Manager

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Apex Hotels Ltd

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Location:
United Kingdom , Glasgow

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In conjunction with the Front Office Manager, you will be responsible for ensuring that the Front Office Receptionists and Duty Managers provide the highest level of customer care to ensure that our guests return time and time again.

Job Responsibility:

  • Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
  • Developing and implementing departmental strategies that will grow customer performance and excellence delivery
  • High visibility during key guest demand periods delivering a total lobby experience
  • Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
  • Taking responsibility for dealing with any issues
  • Coaching team members to improve and develop
  • Managing the department in the absence of the Manager
  • Ensuring communication is maintained between key departments
  • Generating ideas to drive the business forward

Requirements:

  • Excellent standards
  • Self-aware and able to evaluate their own work
  • Can lead a Team
  • You will have previous experience with a Hotel Reception at Supervisor/Duty Manager level
What we offer:
  • 29 days holiday
  • Training and development from day one
  • Employee events and celebrations
  • Inhouse company interactive employee communication APP
  • Entry to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • Access to an external Employee Assistance Programme
  • Financial Wellbeing App
  • £200 referral bonus when your friends or family join the team
  • Access to our discounts and wellbeing platform Treat Yourself Here
  • Involvement in our employee recognition schemes
  • Long service recognition
  • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
  • 50% discount in our restaurants
  • Cycle to Work Scheme
  • Discounted room rates for employees, friends, and family
  • Spa treatments and product discounts
  • Life Assurance cover

Additional Information:

Job Posted:
May 14, 2026

Expiration:
June 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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