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We are seeking an exceptional Assistant Front Office Manager to join our opening team at The St. Regis London. This is more than a supervisory role, it is an opportunity to help shape the guest experience at one of London’s most anticipated luxury destinations. You will assist the Front Office Manager in overseeing all front office operations, including Guest Services and Switchboard. Your focus will be on delivering seamless arrivals and departures, ensuring every interaction reflects the highest standards of personalised luxury service.
Job Responsibility:
Support the Front Office Manager in managing daily operations across all front office areas
Ensure an efficient and elegant check-in and check-out process for all guests
Lead and inspire the front office team, fostering a culture of excellence and collaboration
Handle guest inquiries and resolve issues promptly, maintaining exceptional service standards
Monitor guest satisfaction and implement strategies for continuous improvement
Assist with staff scheduling, training, and performance management
Uphold compliance with all brand standards, policies, and procedures
Act as the Front Office Manager in their absence, ensuring operational continuity
Communicate effectively with other departments to deliver a flawless guest experience
Requirements:
Previous experience in front office or guest services within a high-end hotel environment
Strong leadership and interpersonal skills, with the ability to motivate and develop a team
A commitment to delivering personalised, anticipatory service
Excellent organisational and problem-solving abilities
Knowledge of front office systems and procedures
What we offer:
Competitive compensation, benefits, and career development opportunities