Assistant Front Office Manager Job at Four Seasons (Illes Balears)

Assistant Front Office Manager

Four Seasons

Location:
Spain , Illes Balears

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Assistant Front Office Manager oversees the daily operations of the Front Office, ensuring that guests receive a seamless, welcoming, and exceptional arrival and departure experience. This role is responsible for supervising and motivating the front desk team, managing guest relations, ensuring accuracy in reservations and billing, and upholding service excellence. The Front Desk Manager acts as a key point of contact for guests and plays a pivotal role in shaping the guest experience and maintaining brand standards.

Job Responsibility:

Oversee daily operations at the front desk, including check-in/out procedures, room assignments, and guest inquiries
To work closely with the all departments in the handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors
keeps everyone well-informed about guests' preferences
Resolve guest concerns with poise and professionalism, ensuring complete satisfaction
Monitor and improve key performance metrics including guest satisfaction scores
Assist with training, scheduling, and performance reviews of team members
Lead, coach, and mentor front desk staff to ensure consistent service excellence

Requirements:

Familiar with basic shipboard operation
Fluent in written and spoken English and in additional language(s)
Knowledge of general office practices, procedures and equipment
Ability to prioritize tasks and work independently
Strong organizational, interpersonal and communication skills
Ability to interact with senior-level management and owner representatives
Adherence to specific scheduled working hours yet being flexible to operational requirements
Ability to interact professional in an international team
Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment
Easily adapts to change
Legal authorization to work in Spain
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for business clothes
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Additional Information:

Job Posted:
January 21, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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