Assistant Front Office Manager

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
• Supports management of Front Desk Team
• Monitors and supports progress toward guest services and front desk goals
• Ensures exceptional customer service
• Manages projects and policies
• Provides information to supervisors and co-workers
• Analyzes information and evaluating results to choose the best solution and solve problems
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
• Functions in place of the Front Office Manager in his/her absence
• Communicates critical information from pre- and post-convention meetings to the Front Office staff
• Participates in department meetings

• High school diploma or GED
• 2 years experience in the guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• no work experience required

Bonus eligible