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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Office Manager

United Kingdom, London · Job Posted March 13, 2026
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Job Responsibility

  • Support the Front Office Manager in overseeing daily operations across Front Office and F&B
  • Take a proactive, hands-on approach to leadership, leading by example during busy service periods
  • Ensure a smooth, efficient, and elegant check-in and check-out experience
  • Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
  • Monitor guest feedback and implement initiatives for continuous service improvement
  • Lead, train, coach and develop team members to ensure consistent service excellence
  • Assist with staff scheduling, performance management, and departmental training plans
  • Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
  • Ensure compliance with all Marriott brand standards, policies, and procedures
  • Maintain strong interdepartmental communication to deliver a seamless guest journey

Requirements

  • Proven experience in Front Office or Guest Services within a quality hotel environment
  • Excellent guest relations experience with a genuine passion for personalised service
  • Strong leadership and team development skills, with the ability to train, coach and inspire others
  • A hands-on management style and the ability to remain calm under pressure
  • Strong organisational, problem-solving and decision-making abilities
  • Knowledge of front office systems and operational procedures
  • A professional, positive attitude aligned with Marriott’s culture and service philosophy
  • Marriot experience is very welcome

What we offer

  • Access to Marriott worldwide associate discounts
  • Team meals on duty
  • Continuous learning, cross-training & development opportunities
  • Free counselling sessions through our health plan
  • Access to free medical healthcare plans
  • Workplace pension scheme
  • Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more
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