This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility
Assists the Front Office Manager in administering front office functions and supervising staff
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction
Maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Handles complaints, settling disputes, and resolving grievances
Provides services that are above and beyond for customer satisfaction and retention
Acts in place of the Front Office Manager in his/her absence
Requirements
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major