Assistant Front Office Manager

• Support the Front Office Manager in overseeing all Front Office operations
• Ensure smooth and efficient check in and check out processes
• Monitor daily room availability, occupancy levels, and room allocations
• Supervise VIP arrivals, special attention guests, and group movements
• Ensure compliance with brand standards, policies, and service procedures
• Handle duty management responsibilities in the absence of the Front Office Manager
• Address guest feedback, complaints, and service recovery situations professionally and promptly
• Lead, motivate, and mentor Front Office team members
• Support upselling initiatives to maximize room revenue and overall profitability
• Ensure accurate reporting, including daily operational reports and shift summaries
• Ensure adherence to health, safety, and security procedures

• Minimum 3–5 years of experience in Front Office operations within a luxury hotel environment
• At least 1–2 years in a supervisory role (Front Office Supervisor or Duty Manager preferred)
• Strong knowledge of Front Office procedures, guest service standards, and Rooms Division operations
• Excellent command of English, both written and spoken
• Proficiency in Opera PMS or equivalent hotel management systems
• Strong leadership and team management capabilities
• Exceptional interpersonal and communication skills
• Strong problem solving and decision making abilities
• Detail oriented with strong organizational skills
• Ability to work effectively under pressure in a fast paced environment
• Well groomed and professional appearance reflecting Sofitel brand standards
• Flexible to work shifts, weekends, and public holidays
• High level of integrity, professionalism, and guest centric mindset

additional languages are an advantage