Assistant Front Office Manager Job at Marriott Bonvoy (London)

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

India , Hyderabad

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Manages day-to-day operations
Ensures employee recognition
Establishes and maintains open, collaborative relationships with employees
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

New

Assistant Front Office Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Vietnam , Binh Duong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Vietnam , Hoi An

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department

Fulltime

Assistant Front Office Manager

In conjunction with the Front Office Manager, you will be responsible for ensuri...

Location

United Kingdom , Dunblane

Salary:

Not provided

Apex Hotels Ltd

Expiration Date

August 02, 2026

Requirements

Excellent standards
Self-aware and able to evaluate their own work
Can lead a Team
Previous experience with a Hotel Reception at Supervisor/Duty Manager level

Job Responsibility

Supporting the Front Office Manager by overseeing the day-to-day running of the Reception, Duty Manager and Night shifts
Developing and implementing departmental strategies that will grow customer performance and excellence delivery
High visibility during key guest demand periods delivering a total lobby experience
Delivery of monthly Net Promoter and Guest Review Index arrival/in stay/departure targets
Taking responsibility for dealing with any issues
Coaching team members to improve and develop
Managing the department in the absence of the Manager
Ensuring communication is maintained between key departments
Generating ideas to drive the business forward

What we offer

29 days holiday
Training and development from day one
Employee events and celebrations
Inhouse company interactive employee communication APP
Entry to our state-of-the-art gym and pools
Healthy meals to enjoy while you're working
Access to an external Employee Assistance Programme
Financial Wellbeing App
£200 referral bonus when your friends or family join the team
Access to our discounts and wellbeing platform 'Treat Yourself Here'

Fulltime

Assistant Front Office Manager

Location

India , Mumbai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service
Provides services that are above and beyond for customer satisfaction and retention

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager plays a pivotal role in supporting the Front ...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory role within Front Office or a similar luxury hospitality environment
Strong leadership and people skills with the ability to motivate a team
Excellent communication, problem-solving, and organisational skills
Proficiency in PMS systems (Opera or similar)
High attention to detail and ability to multitask under pressure
A passion for hospitality and creating memorable guest experiences
Fluency in English and any additional languages is an advantage

Job Responsibility

Support the Front Office Manager in managing and supervising daily front office operations
Ensure all team members deliver personalised guest experiences in line with Montcalm standards
Handle guest concerns with professionalism, ensuring a positive resolution
Deal with any potential book-out and to our property
Lead the front office team in the FOM’s absence
Oversee all front office operations to ensure exceptional guest experiences, from check in to check out
Assist in staff scheduling to always ensure adequate coverage
Conduct property walks and be a visible presence in the lobby in the peak times to interact with guests and ensure smooth operations
Monitor and manage room inventory, ensuring optimal room allocations and guest satisfaction
Maintain accuracy in guest billing and payment process

Fulltime

Assistant Front Office Manager

We are seeking an experienced and service-driven Assistant Front Office Manager ...

Location

United States , Chicago

Salary:

64000.00 - 67000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Two or more years of Front Office, Guest Services, or Rooms Operations leadership experience in a hotel environment
Experience with Lightspeed PMS
Experience working in Marriott or other major branded hotel environments
Knowledge of brand service standards, quality assurance audits, and compliance requirements
Experience promoting Marriott Bonvoy or similar hotel loyalty programs
Experience managing payroll processes, timecard reviews, and punch corrections
Experience creating schedules and managing labor productivity
Experience developing and maintaining Standard Operating Procedures (SOPs)
Experience managing hotel gift shop inventory and retail operations
Demonstrated ability to coach, counsel, and develop associates

Job Responsibility

Lead and support Front Office and Guest Experience associates in delivering exceptional guest service and hospitality
Recruit, interview, onboard, train, coach, and develop team members while supporting performance management initiatives
Oversee daily front desk operations to ensure compliance with company, brand, and departmental standards
Respond to guest requests, concerns, and service recovery situations in a professional and timely manner
Champion Marriott Bonvoy or other brand loyalty programs through guest enrollment initiatives and associate engagement
Utilize Lightspeed PMS to manage reservations, room assignments, guest profiles, billing, and operational workflows
Create and manage associate schedules to ensure appropriate staffing levels and labor efficiency
Review payroll, timecards, and punch corrections for accuracy and compliance
Develop and maintain departmental Standard Operating Procedures (SOPs) and operational best practices
Manage gift shop inventory, ordering, and retail operations as needed

What we offer

Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Company Match
Employee Hotel Discount Program
Complimentary Meals During Scheduled Shifts
Free On-Site Parking
Company-Paid Life Insurance
Flexible Spending Accounts (FSA)
Voluntary Benefits, including Accident, Critical Illness, Hospital Indemnity, and Additional Life Insurance
Paid Time Off and Holiday Pay
Professional Development and Career Growth Opportunities

Fulltime

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Thailand , Koh Samui

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures

Fulltime

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Assistant Front Office Manager

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