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Assistant Front Office Manager

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Four Seasons

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Location:
United States of America , Philadelphia

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This key management role is responsible for all managing the day-to-day operation of the Front Desk. You will direct staff and respond to a wide variety of guest requests, adding personal touches and recommendations with each interaction.

Job Responsibility:

  • Manages staff in Front Desk Department. This includes training and scheduling staff. Additionally, provides oversight of other Rooms Departments, such as: Guest Services, Concierge, Communications (PBX), etc.
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  • Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Requirements:

  • 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
  • Requires reading, writing and oral proficiency in the English language
  • Must provide work authorization document - proof of eligibility to work in the United States of America
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary and discounted stays at Four Seasons hotels & resorts around the world
  • paid time off
  • family planning assistance including up to 8 weeks of paid New Parent Leave
  • life insurance
  • pet insurance
  • preferred rates for fitness club memberships
  • A robust offering of learning & development programs
  • educational assistance
  • transfer and/or promotion opportunities within Four Seasons Hotels & Resorts
  • employee pulse surveys
  • A variety of medical, dental and vision care plans
  • 401(k) Retirement Plan with matched contributions
  • daily complementary meals and snacks
  • daily discounted parking
  • cell phone provider discounts with various carriers
  • complimentary dry cleaning of uniforms

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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