Assistant Front Office Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assists the Operations Manager in managing daily front office functions, including supervising the Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Focuses on delivering exceptional customer service, managing employees, and ensuring operational efficiency while upholding compliance with policies and standards. Plays a critical role in driving guest and employee satisfaction while maximizing the department’s financial performance.

Job Responsibility:

Assists the Operations Manager in administering front office functions and supervising staff on a daily basis
directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process
ensures guest and employee satisfaction and maximizes the financial performance of the department
encourages and builds mutual trust, respect, and cooperation among team members
develops and implements corrective action plans based on guest feedback
communicates critical information from pre- and post-convention meetings to the Front Office staff
participates in department meetings.

Requirements:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
supervises and manages employees
manages all day-to-day operations
understanding employee positions well enough to perform duties in employees' absence
ensures employee recognition is taking place on all shifts
establishes and maintains open, collaborative relationships with employees
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
develops specific goals and plans to prioritize, organize, and accomplish work
handles complaints, settles disputes, resolves grievances and conflicts, negotiates with others
strives to improve service performance
collaborates with the Front Office Manager on ways to continually improve departmental service
communicates a clear and consistent message regarding the Front Office goals to produce desired results
participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
emphasizes guest satisfaction during departmental meetings and focuses on continuous improvement
provides services that are above and beyond for customer satisfaction and retention
improves service by communicating and assisting individuals to understand guest needs
provides guidance, feedback, and individual coaching when needed
serves as a role model to demonstrate appropriate behaviors
interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
ensures compliance with all Front Office policies, standards and procedures
monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

What we offer:

Being part of an equal opportunity employer
working with a global team
fostering an environment celebrating unique backgrounds of associates
access to Marriott International’s portfolio of brands
becoming part of the Four Points community.

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Office Manager