Assistant Front Office Manager - London Marriott Hotel Regents Park Job at Marriott Bonvoy (London)

Job Description

We are looking for a passionate Assistant Front Office Manager to join our wonderful team at London Marriott Hotel Regents Park. Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Ensuring guest and employee satisfaction and achieving the operating budget
Assisting in completing financial and administrative responsibilities
Utilizing interpersonal and communication skills to lead, influence, and encourage others
Supporting all day-to-day operations
Handling guest problems and complaints
Managing day-to-day operations, ensuring quality standards
Supervising staffing levels to ensure guest service, operational needs and financial objectives are met
Providing guidance and direction to subordinates
Identifying the developmental needs of others and coaching, mentoring

Requirements

2 years experience in the guest services, front desk, or related professional area
A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift.

What we offer

Personal coaching to support you in your day-to-day job and development and training opportunities
Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends
£5 breakfast when staying in most of our European hotels
50% discount on Food & Beverage when dining in the hotel
Start with 31 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary
Heavily discounted room rates for you & friends and family
‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know
Complimentary staff uniform dry cleaning
Complimentary meals on duty.

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Assistant Front Office Manager - London Marriott Hotel Regents Park

Job Description

Job Responsibility

Requirements

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