CrawlJobs Logo

Assistant Front Office and Executive Lounge Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Ghana , Accra

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility:

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Manages day-to-day operations
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Strives to improve service performance
  • Collaborates with the Front Office Manager on ways to continually improve departmental service
  • Provides services that are above and beyond for customer satisfaction and retention
  • Serves as a role model to demonstrate appropriate behaviors
  • Empowers employees to provide excellent customer service
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
  • Handles guest problems and complaints effectively
  • Implements the customer recognition/service program
  • Ensures compliance with all Front Office policies, standards and procedures
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Analyzes information and evaluating results to choose the best solution and solve problems
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
  • Functions in place of the Front Office Manager in his/her absence
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff
  • Participates in department meetings

Requirements:

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
What we offer:
  • Training
  • Development
  • Recognition
  • A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Front Office and Executive Lounge Manager

Guest Experience Manager

We are actively searching for an experienced and energetic manager to become Gue...
Location
Location
United States of America , San Francisco
Salary
Salary:
78000.00 - 82000.00 USD / Year
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hospitality Management degree preferred
  • equivalent experience considered
  • Minimum of 2 years of luxury hotel guest service experience required
  • Excellent communication skills
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Strong organizational and time management skills with the ability to meet deadlines
  • Proficiency with Opera, Golden, and related sales and reservation systems
Job Responsibility
Job Responsibility
  • Directs and coordinates the activities of the team to create a special welcoming and memorable experience for our guests
  • Ensuring accurate communication and follow-up on any problem, guest request, and special requirement
  • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Trains and schedules of the Guest Service Team
  • Supervises day-to-day performance of the staff
  • Coaches staff to achieve Benchmark standards
  • Works closely with Front Desk, Concierge, Reservations, Sales and Security to assure smooth handling of guest arrivals and departures
  • Manage all VIP arrival, in house and departing guests, ensuring the room blocks are accurate and special requests are properly actioned
  • The GEM is expected to work very closely with the room’s coordinator and the housekeeping team to ensure rooms are inspected and ready for all arriving VIP guests
  • Provides exceptional leadership and high standards at all times
What we offer
What we offer
  • Market-leading benefits (Medical, Dental, Vision)
  • 401(k) Retirement Plan
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • Be yourself and become a member of a work family that cares about you and invests in your development
  • Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
  • Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
  • Paid holidays, vacation, and sick days
  • Culinary, retail and wellness experiences at special rates
  • Fulltime
Read More
Arrow Right

Guest Relation Manager

Oversees and manages the guest experience for arriving, departing and in-house g...
Location
Location
United States , Sonoma
Salary
Salary:
72000.00 - 75000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
May 05, 2026
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
  • Must have total understanding of all hotel front office procedures
  • Requires working knowledge of guest services and hotel services, policies or operations
  • Must have high school graduate level mathematical aptitude
  • know standard cash handling procedures and knowledge of computerized cash register systems
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
  • Must be fluent in oral and written English
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks
Job Responsibility
Job Responsibility
  • Oversees and manages the guest experience for arriving, departing and in-house guests and VIP’s
  • Orchestrates, details, welcomes, develops and coordinates the delivery of VIP amenities
  • Orchestrate the Front Office, Housekeeping, Concierge, and Restaurant outlets to provide a seamless experience for our guests throughout their stay
  • Work closely with the Executive Office to identify areas of improvement in the Guest Experience
  • Champions and improves ranking of our TripAdvisor program
  • Champions our growing Luxury Travel segment by developing relationships with guests & Travel Agencies
  • Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending
  • Fulfill the increasing demand for management presence on weekend to specifically cater to our premium guest
  • Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations
  • Champions the Guest Recovery program and helps develop solutions to reoccurring issues
What we offer
What we offer
  • Medical, Dental, and Vision Insurance
  • Eligible to participate in the Company’s 401(k) program with employer matching
  • Employee Assistance Program (EAP)
  • Great discounts on Hotels, Restaurants, and much more
  • Eligible to participate in the Employee Referral Bonus Program (up to $1,000 per referral)
  • Flexible Scheduling
  • Fulltime
Read More
Arrow Right

Guest Services Officer - Executive Club

The Guest Services Officer - Executive Club is responsible for delivering except...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma or Degree in Hospitality Management or related field preferred
  • Minimum 1–2 years’ experience in Front Office and/or Food & Beverage in a luxury hotel environment
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced, high-service environment
  • Knowledge of Opera or similar Property Management Systems is preferred
  • Strong understanding of luxury service standards
  • Candidates must speak read and write Bahasa Malaysia
  • Excellent command of English
  • additional languages are an advantage
  • Must have the right to work in Malaysia
Job Responsibility
Job Responsibility
  • Provide warm, professional welcome and departure services to Executive Club guests
  • Manage private check-in and check-out processes efficiently and accurately
  • Anticipate guest needs and personalize services to enhance the overall Executive Club experience
  • Maintain detailed knowledge of guest preferences and special occasions
  • Handle guest requests, concerns, and feedback promptly and effectively
  • Ensure the Executive Club Lounge environment remains immaculate, well-stocked, and inviting at all times
  • Perform registration procedures, room assignments, and billing transactions in accordance with hotel policies
  • Coordinate closely with Reservations, Housekeeping, Concierge, and other departments to ensure smooth guest journeys
  • Monitor room readiness and prioritize VIP arrivals
  • Assist with room moves, extensions, and special arrangements
What we offer
What we offer
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals
  • Fulltime
Read More
Arrow Right
New

Food & Beverage Supervisor - Captiva Landing Waterpark

The Captiva Landing Supervisor oversees daily operations for Flippers, the resor...
Location
Location
United States , Captiva
Salary
Salary:
25.00 USD / Hour
southseas.com Logo
South Seas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year supervisory experience in Food & Beverage within a hotel or resort environment required
  • Experience hiring, training, and developing team members preferred
  • Quick-service restaurant (QSR) and outdoor dining experience preferred
  • Experience in recreation, activities programming, or family programming is a plus
  • High School Diploma or equivalent required
  • some college preferred
  • Proficiency in POS systems, inventory management systems, and Microsoft Office
  • Valid driver’s license required
  • Alcohol Awareness Certification (must comply with State of Florida regulations)
  • Food Handler Certification (must comply with State regulations)
Job Responsibility
Job Responsibility
  • Assist in leading front-of-house operations for Flippers poolside quick-service restaurant, including dining areas, poolside service, lounges, and cabanas
  • Ensure service standards are executed consistently and guests receive exceptional hospitality
  • Support daily restaurant operations including staffing coordination, service flow, and guest satisfaction monitoring
  • Assist with maintaining food safety, sanitation, and beverage service standards
  • Monitor guest feedback and resolve service issues promptly to maintain high guest satisfaction
  • Support monitoring of food, beverage, and labor costs while maintaining operational efficiency
  • Assist with inventory, ordering, and purchasing coordination with the Purchasing Department
  • Uphold and maintain the integrity of South Seas’ food & beverage concepts and brand standards
  • Assist in supervising daily recreation activities and programming within Captiva Landing
  • Support scheduled guest activities including games, crafts, themed events, movie nights, karaoke, and family programming
What we offer
What we offer
  • Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4%
  • Commuter and Company-paid Toll Programs
  • Fulltime
Read More
Arrow Right

Captiva Landing Supervisor - Food & Beverage

The Captiva Landing Supervisor oversees daily operations for Flippers, the resor...
Location
Location
United States , Captiva
Salary
Salary:
25.00 USD / Hour
southseas.com Logo
South Seas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year supervisory experience in Food & Beverage within a hotel or resort environment required
  • Experience hiring, training, and developing team members preferred
  • Quick-service restaurant (QSR) and outdoor dining experience preferred
  • Experience in recreation, activities programming, or family programming is a plus
  • High School Diploma or equivalent required
  • some college preferred
  • Proficiency in POS systems, inventory management systems, and Microsoft Office
  • Valid driver’s license required
  • Alcohol Awareness Certification (must comply with State of Florida regulations)
  • Food Handler Certification (must comply with State regulations)
Job Responsibility
Job Responsibility
  • Assist in leading front-of-house operations for Flippers poolside quick-service restaurant, including dining areas, poolside service, lounges, and cabanas
  • Ensure service standards are executed consistently and guests receive exceptional hospitality
  • Support daily restaurant operations including staffing coordination, service flow, and guest satisfaction monitoring
  • Assist with maintaining food safety, sanitation, and beverage service standards
  • Monitor guest feedback and resolve service issues promptly to maintain high guest satisfaction
  • Support monitoring of food, beverage, and labor costs while maintaining operational efficiency
  • Assist with inventory, ordering, and purchasing coordination with the Purchasing Department
  • Uphold and maintain the integrity of South Seas’ food & beverage concepts and brand standards
  • Assist in supervising daily recreation activities and programming within Captiva Landing
  • Support scheduled guest activities including games, crafts, themed events, movie nights, karaoke, and family programming
What we offer
What we offer
  • Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4%
  • Commuter and Company-paid Toll Programs
  • Fulltime
Read More
Arrow Right

Food & Beverage Supervisor

The Food & Beverage Supervisor assists in leading the daily operations of the re...
Location
Location
United States , Wisconsin Dells
Salary
Salary:
18.00 USD / Hour
pyramidglobal.com Logo
Pyramid Global Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • associate or bachelor’s degree in Hospitality Management preferred
  • Minimum 2–3 years of experience in Food & Beverage or restaurant operations, with at least 1 year in a supervisory or lead role
  • Strong knowledge of restaurant service standards, sequence of service, and dining etiquette
  • Proven leadership ability with excellent communication and interpersonal skills
  • Demonstrated ability to motivate, coach, and guide team members
  • Strong organizational and problem-solving abilities
  • Proficiency in POS systems (MICROS, Aloha, or similar) and basic Microsoft Office Suite
  • ServSafe or TIPS certification preferred
  • Professional appearance and demeanor consistent with luxury resort standards
Job Responsibility
Job Responsibility
  • Supervise daily Food & Beverage operations including restaurants, lounges, pool bars, or banquet outlets as assigned
  • Lead and support front-of-house team members to ensure prompt, professional, and attentive service to all guests
  • Assist with opening and closing duties, ensuring outlets are fully prepared for service
  • Monitor guest satisfaction, respond to feedback, and resolve service issues promptly and courteously
  • Maintain cleanliness, organization, and presentation standards throughout the outlet
  • Ensure all team members follow Dellshire Resort service standards, food safety guidelines, and sanitation policies
  • Support staff scheduling, labor management, and daily break coordination based on business needs
  • Assist with team member training, performance feedback, and coaching to enhance service quality
  • Communicate effectively with kitchen, bar, and management teams to ensure seamless operations
  • Support inventory, supply ordering, and cash handling procedures
What we offer
What we offer
  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
  • Fulltime
Read More
Arrow Right
New

Engineer I, EHS

You, as Engineer I, EHS, will support supervisors by providing tools and advice ...
Location
Location
Costa Rica , Cartago
Salary
Salary:
Not provided
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in occupational health and safety, or equivalent experience, or higher education in related areas
  • Experience in related fields of 1 years minimum
  • Sophisticated English, bilingual desirable
  • Certification in ISO 14001:2014, ISO 45001:2018 and ISO 50001 standards (desirable)
  • Internal Auditor Certificate (desirable)
Job Responsibility
Job Responsibility
  • Promote compliance with quality requirements, Good Manufacturing Practices (GMPs) and Good Documentation Practices (GDP)
  • Promote and participate in ICare's initiatives: if you see something, do something
  • Respond to and resolve in a timely manner the problems that may affect the quality, safety or efficiency of the product or the regulatory consistency of the process
  • Continuously seek regulatory completion in your process
  • Stay aligned with EHS rules and procedures
  • Ensure the people in your charge follow them
  • Provide crucial training spaces for EHS issues
  • Promote the culture of safety, and ensure compliance with all the guidelines that the organization settles vital to align with the applicable legal and/or corporate requirements of its area passionate about protecting safety, its own health and that of its personnel in charge, and the environment
  • Build, coordinate and implement the company's Ergonomics program
  • Build, coordinate and implement the company's Environmental program (Management of waste, wastewater, air emissions, drinking water, identification and evaluation of environmental aspects, assessment of relevant regulations, training, among others)
Read More
Arrow Right
New

Store Operator

GrainCorp Feeds is a national animal feed business, based in Hamilton NZ, dealin...
Location
Location
New Zealand , Waharoa
Salary
Salary:
Not provided
graincorp.com.au Logo
GrainCorp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current forklift licence with F and W endorsement
  • Experience working in a warehousing / logistics role
  • Good communication skills
  • Ability to follow direction
  • Ability to work collaboratively and autonomously
  • Capable of lifting up to 20kg in weight
  • Solid understanding of safety standards
Job Responsibility
Job Responsibility
  • Bagging and pallet stacking
  • Moving / loading palletised stock
What we offer
What we offer
  • Ongoing training and safety programs
  • Paid Parental leave and birthday leave
  • Employee referral bonus scheme
  • Standard Southern Cross Health Insurance that covers employee, spouse and kids up to the age of 18
  • Family Inclusive Workplace accredited employer, committed to supporting you both on and off the job
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy