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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front of the House Manager

Italy, Lake Como · Job Posted January 09, 2026
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Job Description

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Job Responsibility

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Verifies guest and employee satisfaction and maximizes the financial performance of the department
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Supervises and manages employees
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Provides services that are above and beyond for customer satisfaction and retention
  • Implements the customer recognition/service program
  • Verifies compliance with all Front Office policies, standards and procedures
  • Functions in place of the Front Office Manager in his/her absence

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
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