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As our Assistant Front of House Manager, you’ll be the heartbeat of our café and dining spaces, ensuring every guest leaves with a smile and a reason to return. You’ll support the Café Manager in leading a vibrant, customer-focused team, keeping service smooth during busy periods, and making sure our standards of presentation, speed, and friendliness are second to none. Your leadership will help create a warm, welcoming atmosphere that reflects the very best of The Hollies experience.
Job Responsibility
Lead and motivate the FOH team during service, ensuring exceptional customer care at all times
Support the Cafe Manager with daily operations, including staff rotas, training, and performance feedback
Oversee table/seat management, smooth service flow during peak times
Maintain high standards of cleanliness, presentation, and food safety in all customer-facing areas
Handle customer queries and feedback with professionalism and warmth
Assist with stock control, ordering, and liaising with the kitchen to ensure menu availability
Step into the Manager’s role when required, taking full responsibility for the FOH /Kitchen operation
Requirements
Previous supervisory or management experience in a hospitality or café/restaurant environment
A natural ability to lead, inspire, and support a team in a fast-paced setting
Strong organisational skills and the ability to think on your feet
Excellent communication and interpersonal skills, with a genuine love for customer service
A proactive, hands-on approach
Knowledge of food hygiene and health & safety standards
What we offer
Be part of a family-run business with a proud local heritage and a loyal customer base
Work in a beautiful countryside setting with a friendly, close-knit team
Enjoy staff discounts across our farm shop, café, and gift departments
Opportunities for training, development, and career progression within the business
Flexible shifts with a mix of weekdays and weekends