Assistant Front of House Manager

• Support the Front Office Manager in overseeing daily operations across Front Office and F&B
• Take a proactive, hands-on approach to leadership, leading by example during busy service periods
• Ensure a smooth, efficient, and elegant check-in and check-out experience
• Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
• Monitor guest feedback and implement initiatives for continuous service improvement
• Lead, train, coach and develop team members to ensure consistent service excellence
• Assist with staff scheduling, performance management, and departmental training plans
• Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
• Ensure compliance with all Marriott brand standards, policies, and procedures
• Maintain strong interdepartmental communication to deliver a seamless guest journey

• Proven experience in Front Office or Guest Services within a quality hotel environment
• Excellent guest relations experience with a genuine passion for personalised service
• Strong leadership and team development skills, with the ability to train, coach and inspire others
• A hands-on management style and the ability to remain calm under pressure
• Strong organisational, problem-solving and decision-making abilities
• Knowledge of front office systems and operational procedures
• A professional, positive attitude aligned with Marriott’s culture and service philosophy
• Proof of eligibility to work in the United Kingdom

Marriot experience

• Access to Marriott worldwide associate discounts
• Team meals on duty
• Continuous learning, cross-training & development opportunities
• Free counselling sessions through our health plan
• Access to free medical healthcare plans
• Workplace pension scheme
• Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more