Assistant Front Desk Manager

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge)
• Interviews, trains and schedules staff
• Conducts Performance Evaluations and disciplines staff when needed
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department
• Blocks rooms for arrivals and ensures any discrepancies are resolved
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal
• Establish training and accountability within the team to achieve high results above benchmarks
• Assures that all financial and credit procedures are followed
• Follows up on credit problems with Front Office Manager and/or Credit Manager
• Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
• Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent
• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests

• At least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment)
• Knowledge of full cycle of front office and guest service operations
• Proficiency in hotel property management systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office)
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures
• Valid work authorization for the U.S.

College degree specializing in hotel/hospitality management

• Energizing Employee Culture where you are encouraged to be your true self
• Comprehensive learning and development programs to help you master your craft
• Inclusive and diverse employee engagement events all year-round
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)