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Assistant Front Desk Manager

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Marriott Bonvoy

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Location:
India , Dehradun

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibility:

  • Leading and assisting with the successful completion of daily shift requirements
  • Ensuring guest and employee satisfaction and achieve the operating budget
  • Assisting in completing financial and administrative responsibilities
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others
  • Advocating sound financial/business decision making
  • Demonstrating honesty/integrity
  • Leading by example
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Serving as a role model to demonstrate appropriate behaviors
  • Supporting all day-to-day operations
  • Understanding employee positions well enough to perform duties in employees' absence
  • Coaching, counseling and encouraging employees
  • Handling employee questions and concerns
  • Supporting all areas of the Front Office in the absence of the Front Office or Front Desk Manager
  • Guiding daily Front Desk shift operations
  • Communicating performance expectations to employees
  • Managing day-to-day operations, ensuring quality, standards and meeting customer expectations
  • Developing specific goals and plans to prioritize, organize, and accomplish work
  • Handling complaints, settling disputes, and resolving grievances and conflicts
  • Participating in department meetings
  • Striving to improve service performance
  • Supervising staffing levels
  • Training staff on adherence to all credit policies and procedures
  • Supervising same day selling procedures
  • Understanding the impact of Front Desk operations on overall property financial goals
  • Providing services above and beyond for customer satisfaction and retention
  • Improving service by communicating and assisting individuals to understand guest needs
  • Setting a positive example for guest relations
  • Empowering employees to provide excellent customer service
  • Handling guest problems and complaints
  • Interacting with guests to obtain feedback
  • Implementing customer recognition/service program
  • Assisting in the review of comment cards and guest satisfaction results
  • Ensuring employees have proper supplies and uniforms
  • Assisting in use of guest information tracking system
  • Identifying developmental needs of others and coaching
  • Providing guidance and direction to subordinates
  • Providing feedback based on observation of service behaviors
  • Participating in ongoing employee recognition program
  • Conducting training when appropriate
  • Participating in employee performance appraisal process
  • Providing information to supervisors, co-workers, and subordinates
  • Analyzing information and evaluating results
  • Informing and/or updating executives, peers, and subordinates
  • Performing all duties at the Front Desk as necessary
  • Understanding the functions of Bell Staff, Switchboard and Concierge/Guest Services operations
  • Complying with loss prevention policies and procedures

Requirements:

  • 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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