Assistant Front Desk Manager

• Support day-to-day activities of Rooms Operations
• Open and close Front Desk shifts
• Run and review room operations reports
• Operate department equipment
• Ensure employees have proper supplies and uniforms
• Understand night audit procedures
• Communicate performance expectations
• Handle employee questions and concerns
• Schedule employees to business demands
• Supervise same day selling procedures to maximize room revenue
• Verify accuracy of room rates
• Manage departmental controllable expenses
• Assist in investigation of employee and guest accidents
• Interact with guests to obtain feedback
• Handle guest problems and complaints

• High school diploma or GED
• 3 years experience in guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in guest services, front desk, housekeeping, or related professional area

Bonus eligible