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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Front Desk Manager

Hungary, Budapest · Job Posted February 18, 2026
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Job Description

The Assistant Front Desk Manager (Night) is a central part of the Front Office Team. This position manages the staff of the hotel during the overnight shift, responding to guest requests and ensuring standards are met. The Assistant Front Desk Manager ( Night) ensures that staff are highly trained, motivated and supervised. The role manages a variety of positions during overnight and is responsible for understanding the hotel operation as a whole.

Job Responsibility

  • Directly manages the activity of the overnight staff - direct oversight of the Front Desk while providing general oversight of all other hotel employees on the third shift
  • Directs staff
  • Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
  • Frequently tours the hotel and monitors the activities of all other departments
  • Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities
  • Coordinates arrivals, departures and billing requirements
  • Blocks rooms for arrivals and ensures any discrepancies are resolved
  • Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
  • Can answer guest calls and direct them appropriately in the absence of a Communications Operator

Requirements

  • Previous experience of 2 years required in the Hospitality Industry and Rooms Division
  • at least one year in supervisory role and Front Desk knowledge
  • Strong business acumen, work ethic and communication skills
  • Excellent presentation and interpersonal skills, sound problem solving ability
  • proficiency in Hotel Property Management Systems such as Opera
  • Fluency in reading, writing and speaking English required
  • Ability to develop and grow employees into Supervisory and Management positions
  • EU work authorization

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Annual Bonus
  • Private Health Insurance
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • 50% discount in Múzsa Bar and Kollázs Restaurant
  • Employee Assistance Program
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