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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Desk Manager

United States, Columbus Employment contract 23.00 - 25.00 USD / Hour · Job Posted May 14, 2026
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Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Office team and fill the role of Assistant Front Desk Manager. We are committed to providing you with: Highly competitive wages - Salary Range $23.00 - $25.00 Hourly. An exceptional benefit plan for eligible associates & your family members; 401K matching program for eligible associates; Flexible scheduling to allow you to focus on what is important to you; Discounts with our Crescent managed properties in North America for you & your family members; Hotel Rooms Discounts at Marriott properties worldwide. As the Assistant Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and supervising the daily operations of the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Job Responsibility

  • Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit
  • Work shifts with the front desk agents and night auditors, and lead by example with excellent leadership skills and impeccable hospitality guest service
  • Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
  • Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
  • Ensure guest and team member satisfaction

Requirements

  • At least 2 years of experience in a similar position in a hotel
  • excellent communication, leadership and customer service skills
  • strong leader who is upbeat and approachable
  • ability to engage with guests and the general public
  • positive, collaborative style
  • attentive to details
  • good at solving problems
  • ability to promote a passion for quality and service

What we offer

  • Exceptional benefit plan for eligible associates and family members
  • 401K matching program for eligible associates
  • Flexible scheduling
  • Discounts with Crescent managed properties in North America for you and family members
  • Hotel Rooms Discounts at Marriott properties worldwide
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