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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Front Desk Manager

India, Mumbai · Job Posted June 14, 2026
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Job Description

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibility

  • Leading and assisting with the successful completion of daily shift requirements
  • Ensures guest and employee satisfaction and achieve the operating budget
  • Assists in completing financial and administrative responsibilities
  • Supports all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Coaches, counsels and encourages employees
  • Handles employee questions and concerns
  • Guides daily Front Desk shift operations
  • Communicates performance expectations to employees
  • Manages day-to-day operations, ensuring quality standards and customer expectations
  • Develops specific goals and plans to prioritize and accomplish work
  • Handles complaints, disputes, grievances and conflicts
  • Participates in department meetings
  • Strives to improve service performance
  • Supervises staffing levels
  • Trains staff on credit policies
  • Supervises same day selling procedures
  • Understands impact of Front Desk operations on property financial goals
  • Provides services above and beyond for customer satisfaction
  • Improves service by communicating and assisting to understand guest needs
  • Sets a positive example for guest relations
  • Empowers employees for excellent customer service
  • Handles guest problems and complaints
  • Interacts with guests for feedback
  • Implements customer recognition/service program
  • Assists in review of comment cards and guest satisfaction
  • Ensures employees have proper supplies and uniforms
  • Assists in use of guest information tracking system
  • Identifying developmental needs of others
  • Providing guidance and direction to subordinates
  • Provides feedback based on observation
  • Participates in ongoing employee recognition program
  • Conducts training
  • Participates in employee performance appraisal process
  • Provides information to supervisors, co-workers, subordinates
  • Analyzes information and solves problems
  • Informs and updates executives, peers, and subordinates
  • Performs all duties at Front Desk as necessary
  • Understands functions of Bell Staff, Switchboard, and Concierge/Guest Services
  • Complies with loss prevention policies

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
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