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Assistant Front Desk Manager

India, Ranchi Employment contract · Job Posted June 29, 2026
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Job Responsibility

  • Leading and assisting with the successful completion of daily shift requirements
  • Ensuring guest and employee satisfaction
  • Achieving the operating budget
  • Assisting in completing financial and administrative responsibilities
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others
  • Advocating sound financial/business decision making
  • Demonstrating honesty/integrity
  • Leading by example
  • Encouraging and building mutual trust, respect, and cooperation among team members
  • Serving as a role model
  • Supporting all day-to-day operations
  • Understanding employee positions to perform duties in their absence
  • Coaching, counseling, and encouraging employees
  • Handling employee questions and concerns
  • Supporting all areas of the Front Office in the absence of the Front Office or Front Desk Manager
  • Guiding daily Front Desk shift operations
  • Communicating performance expectations
  • Managing day-to-day operations
  • Developing specific goals and plans
  • Handling complaints, disputes, and grievances
  • Participating in department meetings
  • Striving to improve service performance
  • Supervising staffing levels
  • Training staff on credit policies
  • Supervising same day selling procedures
  • Understanding impact of Front Desk operations on financial goals
  • Providing services above and beyond
  • Improving service by understanding guest needs
  • Setting a positive example for guest relations
  • Empowering employees to provide excellent customer service
  • Handling guest problems and complaints
  • Interacting with guests to obtain feedback
  • Implementing customer recognition/service program
  • Assisting in review of comment cards
  • Ensuring employees have proper supplies and uniforms
  • Assisting in use of guest information tracking system
  • Identifying developmental needs of others
  • Providing guidance and direction to subordinates
  • Providing feedback based on observation
  • Participating in employee recognition program
  • Conducting training
  • Participating in employee performance appraisal process
  • Providing information to supervisors, co-workers, and subordinates
  • Analyzing information and solving problems
  • Informing executives, peers, and subordinates
  • Performing all duties at the Front Desk
  • Understanding functions of Bell Staff, Switchboard and Concierge/Guest Services
  • Complying with loss prevention policies and procedures

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

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