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Entry level management position responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget.
Job Responsibility:
Lead and assist with daily shift requirements
Support management of Front Desk team
Monitor and support progress toward guest services goals
Ensure exceptional customer service
Manage projects and policies
Support handling of human resource activities
Perform all duties at the Front Desk as necessary
Requirements:
High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major