Assistant Front Desk Manager

• Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures
• Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards
• Resolve guest concerns and requests promptly with genuine care and effective service recovery
• Ensure all guest preferences and special requests are accurately recorded and communicated across departments
• Oversee training and mentoring of Guest Services Agents and support team members in daily duties
• Assist in the development of front desk procedures and systems in preparation for the resort opening
• Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey
• Handle VIP arrivals and special occasions with personalized attention and elevated service
• Monitor guest satisfaction scores and contribute to strategies for continuous improvement

• Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment
• A hands-on, guest-focused approach with strong leadership and problem-solving skills
• Pre-opening experience is an advantage
• Excellent communication, interpersonal, and organizational skills
• Fluency in English & Arabic is required
• Bachelor’s degree, preferably in Hospitality Management
• Minimum of 2 years’ experience in a 5-star hotel or resort Front Office department
• Strong working knowledge of hotel property management systems
• A proactive and adaptable attitude with the ability to remain calm under pressure
• Excellent attention to detail and guest service standards
• Excellent communication skills, both verbal and written, in Arabic and English
• Fluent in English and Arabic, with strong reading, writing, and oral proficiency
• Locals only as per the Saudi labour law

Pre-opening experience is an advantage

• Competitive salary in a tax-free environment
• Housing and transportation
• 30 days of vacation plus public holidays
• Paid home leave tickets
• Complimentary meals and uniform cleaning
• Medical and life insurance
• Employee Assistance Program and worldwide complimentary room nights
• Opportunities for growth and development
• Additional family benefits