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Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
Job Responsibility:
Supporting Management of Front Desk Team
Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Supporting Projects and Policies
Supporting Handling of Human Resource Activities
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updating the executives, the peers and the subordinates on relevant information
Performs all duties at the Front Desk as necessary
Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
Complies with loss prevention policies and procedures
Requirements:
High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major